º£½ÇÉçÇø

Get training in entry level computer and network support roles while you prepare for the industry recognized CompTIA A+ certification. You will learn to install, configure and maintain PCs, mobile devices and software for end users; explore basics of networking and security forensics; properly and safely diagnose, resolve and document common hardware and software issues; and discuss basics of scripting, virtualization, desktop imaging and deployment. General topics include hardware and network troubleshooting, operating systems, operational procedures, security, virtualization and cloud computing, and software troubleshooting. Upon successful completion of this course, you can take both CompTIA 1201 and 1202 exams.

• Assemble components based on customer requirements, Install, configure, and maintain PCs, mobile devices, and software
• Understand the basics of networking and security forensics
• Properly diagnose & resolve common hardware and software issues
• Apply troubleshooting skills
• Provide appropriate customer support
• Understand scripting, virtualization, desktop imaging, and deployment

Your computer must meet the minimum system requirements to participant effectively.

Minimum requirements for the class:

• Windows 10 PC
• 8G of RAM
• Multicore CPU
• 64-bit processor

The CompTIA A+ certification is widely recognized as the go-to certification for an entry-level position in IT. Here are a few entry-level jobs that often call for the CompTIA A+ certification, and their average US base salaries (according to May 2025 data from Glassdoor).

• IT technician: $48,794
• Help desk technician: $51,019
• Technical support specialist: $49,072
• Desktop support administrator: $58,089
• System support specialist: $71,530
• Associate network engineer: $89,602

Keep in mind that this number might change depending on where you’re located—IT jobs in large cities might pay more than those in smaller towns to adjust for cost of living, for example. Other factors, like your education level and previous experience, can also influence your salary.

Fall 2025: 

September 30 - December 2, 2025 | Tuesdays & Thursdays | 7:00 - 10:00 pm 

Total Instructional Hours: 54; Total Sessions: 18; ONLINE

$501 + $25 registration fee

Total: $526*

*CCNY students, staff, and Alumni Association members receive a 10% discount.

Juan Rodriguez

Professor Juan Rodriguez holds a Doctorate in Education Technology from NJCU, a Master’s degree in Cyber Security from Mercy College and a BA in Psychology from John Jay.  He is currently Assistant Professor in Cybersecurity at SUNY Westchester. He is certified in CompTIA ITF+ A+, Network + Security+, Cloud+, and CySA+ and has a background teaching hardware skills as well as software and cybersecurity.  He has also taught as an adjunct at BMCC, Lincoln Tech, Mercy College, Union County CC, and Guttman CC. He also has a podcast called Technology Tap.